Hi, I'm Henri!

About me

Portrait of Henri

My name is Henri Muldre. I was born in Turku, Finland. I moved to Tallinn, Estonia when I was little and have lived here ever since.

Professionally, I adjust very rapidly to new circumstances and I'm always open to new approaches. I usually value change more than I do routine. It is of the utmost importance for me to carry out my work reliably and with care. I also attach enormous importance to punctuality, precision and completeness when carrying out my tasks. I'm completely convinced that I can achieve the goals I set for myself and I always have faith in my own abilities, which basically means that I'm convinced to a very large extent in my own ability to perform. Additionally, I'm also an analytical thinker.

I like to think of myself as a calm and friendly person and I aim to get along with all people. In my mind, we're all stuck on this planet together so might as well get along while we're at it - as one team helping eachother. I'm an optimist most of the times, but sometimes also a realist, depending on the situation. I value that everything is organized, planned and thought out. Additionally, I'm a very fast learner in many areas. Furthermore, I also like challenges. Going beyond my known limits and capabilities and actually succeeding also brings joy to me. I'm usually a happy-go-lucky kind of person, and if not then I probably had to skip my morning coffee for some reason. Yes, I am a huge coffee lover! Last but not least, I speak fluent English, Estonian and Finnish.




Experience

SIAM Change Manager

TietoEVRY

  • Overseeing and executing Change Management process as per ITIL
  • Service integration and management (SIAM)
  • Risk Management, Change Evaluation, Release & Deployment Management, Testing
  • Designing, planning, approving and implementing changes with proper backout plan
  • Change Advisory Board (CAB) / Emergency Change Advisory Board (ECAB)
  • ServiceNow as an IT Service Management tool
  • IT Service Management consultancy, customer and customer services implementation
  • Cooperation on configuration management process - CMDB
  • Documentation maintenance
  • Proactive approach and quick reaction in case of critical issues
  • Cooperation with internal and external teams
  • Looking for new solutions, process improvements and self-study

Website: tietoevry.com

2019 October - present

ServiceNow Operations Specialist

Tieto Estonia AS

  • ITSM tool application support
  • ITSM consultancy, customer and customer services implementation
  • Handling and solving customer’s incidents, requests, problems and tasks in time
  • Designing and implementing changes
  • Cooperation on configuration management process
  • Documentation maintenance
  • Proactive approach and quick reaction in case an issue occurs
  • Cooperation with internal teams
  • Supporting users
  • Looking for new solutions, process improvements and self-study
  • Standardization and automation of current routines
  • ServiceNow system administration and solution implementation
  • ITIL 2011

Website: tietoevry.com

2016 October - 2019 October

Cyber Soldier - 1st Infantry Brigade

Estonian Defence Forces

Compulsory military service for 11 months. Acquiring basic and advanced knowledge necessary to act as a specialist in wartime military units and to fight as a member of a consolidated team. Providing IT-support for the military as an IT-specialist and cyber soldier. Dealing with communication tehnology (fiber optics, LAN, radio systems, secure networks) and strategy, portable servers (with routers/switches built-in), cyber security and if necessary, infantry tasks etc.

Website: mil.ee/en

Reserve countdown

2018 July - 2019 June

Comms and Training Specialist

Tieto Estonia AS

Enterprise-level IT Service Desk training, technical support, Incident and Service Management, Request Fulfillment, ITIL.

Website: tietoevry.com

2015 October - 2016 October

IT Support Specialist

Tieto Estonia AS

Enterprise-level IT Service Desk technical support, Incident Management, Request Fulfillment, Access Management, ITIL.

Website: tietoevry.com

2014 November - 2015 October

Senior Technical Advisor

Transcom Eesti OÜ

Information Technology: Assisting customers (consumers) in advanced 2nd level technical iOS/OS X/Windows (both hardware and software) issues and also non-technical problems via phone/email. Logging and saving all calls/emails into tickets. Investigating very advanced technical issues, calling customers back. Keeping track of one's current cases.

Website: www.transcom.com

2013 July - 2014 November

Goods packer

Logistika Pluss OÜ

Packing products, labeling them, using MS Excel and Word and SAP. Transporting the goods with a stacker.

Website: logistikapluss.ee

2012 August - 2012 October

Certificates

ServiceNow Certified System Administrator (Orlando)

Provided by ServiceNow
Acquired 2020 June
Status Current
License number 21283220
Download PDF

ServiceNow Certified System Administrator (New York)

Provided by ServiceNow
Acquired 2019 October
Status Expired 2020 June
License number 20517846
Download PDF

ServiceNow Certified System Administrator (Helsinki)

Provided by ServiceNow
Acquired 2018 April
Status Expired 2019 January
License number 271003603
Download PDF

ITIL© 2011 Foundation Certificate in IT Service Management

Provided by AXELOS Global Best Practice / PeopleCert
Acquired 2016 February
License number GR750222917HM
Download PDF

Microsoft Certificate of Achievement: Managing Office 365 Identities and Services

Provided by IT Koolitus
Acquired 2016 March
License number MOC-20346

Education

Secondary education

School Lasnamäe Üldgümnaasium
Study period 2009-2012

Vocational education

School Tallinn Polytechnic School
Field of study Computers and computer networks
Study period 2012-2014

Higher education

work in progress